Hi Lauren,
Thank you for your feedback regarding your recent order and the French Lavender Aloe Hydrating Mist. I'm glad to hear that you enjoy the product, but I am truly sorry for the frustration you experienced with shipping and our customer service response.
We understand how disappointing it is when an order does not arrive within the expected timeframe, especially when you have paid extra for expedited shipping. While our intention was to provide clarity about our shipping process, I can see that we fell short of meeting your expectations. We aim to ensure all our customers have a smooth and satisfactory experience, and we regret that this was not the case for you.
We understand your frustration, and sincerely apologize for any confusion. In the future, we will ensure clearer communication to prevent such misunderstandings.
Please feel free to reach out directly if there is anything more we can do to assist you or if you have any further concerns. Your satisfaction is important to us, and we value your feedback as it helps us improve our services.
Thank you for your understanding and for giving us the opportunity to make amends.
Best regards,
FreeTheRoots Support Team